Home - Store Policies

Store Policies

Welcome to MarineSupplyDock.com



Our goal is to exceed your expectations. Since an informed buyer is a satisfied buyer, we want to make you intimately aware of our policies. After anticipating as many of your questions as possible, based on our twelve years of experience online, we've gathered all the information you could possibly need in this detailed policy page. Purchasing one of our items means you're aware of and agree to our terms.

 

Errors and Ommissions

We manage more than a 10 million fields of data and more than 50,000 products across multiple websites. We strive for 110% accuracy in our inventory and offerings. However, we are human and humans make mistakes. Therefore, we reserve the right to refuse to sell any product listed in error, whether the product was mispriced, not in stock, not available or size or measurement were stated incorrectly. We would of course refund you any money you spent as a result of our mistake. We apologize if this has happened to you. It happens very rarely, but it does happen. Soon as we figure out how to never make a mistake, we will let you know! Right now we strive for very few! Thank you for your understanding!

We gratefully receive 100's of orders and receive 100's of e-mails every day. Each and every customer is important to us. By following the easy steps outlined below, you will help us ensure your order is processed quickly and accurately. We're committed to a serious, long-term relationship.



Payment Methods

CREDIT CARDS: We gladly accept credit cards. We accept Visa, Mastercard, American Express and Discover. See "International Orders" below for recommended payment methods.

MONEY ORDERS: We gladly accept money orders by snail mail. United States Postal Service money orders are preferred. They are the easiest to verify and process. This will help speed up your order processing.

CHECKS : We don't accept personal checks under any circumstances. This isn't a reflection on you but, rather, the unfortunate reality of Florida banks placing an automatic ten-business day hold on all out-of-state checks. Again, our goal is to continue to offer you the lowest possible prices and such a long lead-time on funds would definitely drive up our prices.

LATE PAYMENT OR NON-PAYMENT :Prompt payment is appreciated and benefits both of us. The faster we receive your payment, the sooner we can ship your item so you can start showing it off. Plus, it ensures your item stays reserved and is available to ship promptly once payment is received. Prompt payment also means we can continue to offer you the same outstanding selection and unbeatable prices you've come to expect.

Regardless of method, payment is on-time if received within 7 days of your order. Because our success depends on volume and fast-turnaround, we have no choice but to return your reserved item to stock if payment is not received within 7 days.

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Shipping


We are in the process of adding items that are shipped by commercial freight truck only!

Any item that is deemed to be over size dimension or over weight will incur freight charges and will not be eligible for the UPS ground promo price $9.95 or overnight promo price $24.95

There are additional charges for some hazardous materials, and some items can only be shipped in full case quantities.

Call us for more info and shipping quotes 888-342-2847

Domestic Shipping

We use United Parcel Service UPS for most all shipments. UPS is our preferred method, but higher valued packages may be shipped via FedEx and lite weight packages may be shipped via USPS. Most overnight packages are processed the same day when payment is received by 12 p.m. EST. Others will ship the next business day. See "International Shipping and Payment" below for details on how we ship outside the U.S.

 

We offer UNLIMITED items, ONE shipping charge. UPS starts at $9.95 Ground. Overnight starts at $24.95. Some items may be higher. INSURANCE is included with ALL packages!
SOME OVERSIZE & OVERWEIGHT ITEMS Carry a Surcharge for Two Day Shipments!   
Contact us prior to purchase to be sure if your item qualifies for Two Day promo!
Domestic includes the continental United States Lower 48

We do our best to GUESS at the number of days a package may take to get from us to you. However, there are many factors that are unknown and beyond our control. Flight delays caused by weather or mechanical failure, package volume and of course your location is another unknown factor. The bottom line is that we can only guarantee the time it takes us to process your order and deliver it to the shipper. Once it reaches them we don't have any control and for that we cannot be held responsible.

International Shipping

International Shipping is currently not available!

International includes anywhere outside the United States. Hawaii, Alaska, Puerto Rico, APO's, FPO's and most U.S. Possessions are domestic shipments.

SPECIAL NOTE REGARDING CUSTOMS AND DUTIES: Marine Supply Dock only sells new merchandise. You are responsible for any "importation fees" or "duty" your country may impose. For your convenience we remove the price tags on International shipments to ensure you only pay duty based on the invoiced amount. For specific customs, duties and tariff information please contact the customs agency in your country.

Combined Shipping

Did you know you can save even more on your purchases? Just one more reason to love buying from Marine Supply Dock. Combine your purchases under a single order and pay only one shipping charge!
Always and forever. Who else brings you this extended value?

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Insurance

Insurance is included in all shipments.Claims are filed by us on your behalf and we manage the process. We are at the mercy of the shipping company policies when it comes to claims. We have yet to have a legitmate claim turned down.

This insurance covers the initial shipment from us to you against damage during shipment or non-delivery. Please save any damaged shipping containers if you intend to file a claim.

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30-day Return Policy

MarineSupplyDock gladly offers a 100% satisfaction guarantee. That's why we personally write every ad, going to great lengths to provide accurate, full-detail descriptions including sizes, weights, colors, and precise measurements. We typically provide two photos and, on the more elaborate and higher value items, as many as four or five. We do no take returns of digital media or chart cards unless sealed in the plastic they came in. We do not take returns on electronics or electrical parts that have been removed from the package. If the item is defective the claim must be made with the manufacture.

We’d much rather address any questions or concerns BEFORE you buy an item. Marine Supply Dock.com wants you to be madly in love with your purchase so you keep coming back. And tell your family. And all your friends. Maybe even complete strangers. If you have questions about your purchase, please call 1-888-342-2847.

We realize that, despite our elaborate efforts to help you make the best possible selection, there may be times when you will not be 100% satisfied with your purchase for whatever reason. If that should happen, simply send an e-mail to returns@marinesupplydock.com within 30 days of receiving the item and tell us you'd like to return it. We'll promptly issue you a Return Authorization (RA) number. We'll also issue you a FULL refund. Shipping fees are not reimbursable. Items sized are not returnable. An RA number is required for all returns.

In the unfortunate event you receive an item with a defect, or the wrong item, we'll be happy to replace it or refund your money. Simply notify us by e-mail immediately and follow the same return process as outlined in the above paragraph except, all shipping charges would be our responsibility since it was our mistake. As with all returns, an RA number will be required.

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Your Privacy

Integrity and security are core values at MarineSupplyDock.com. Under no circumstances will we share or sell your personal information with anyone outside of our company for any reason without your written permission.

HOW INFORMATION IS USED
Navigational information is only used to better serve you and continually improve your online shopping experience with Marine Supply Dock. Transactional information such as account or credit card numbers, billing and ship-to address are used only to process and deliver your orders. Rest assured that this information resides on secure, private servers safe from would-be information thieves.

LEGAL DISCLAIMER
While we make every effort to preserve user privacy, we may be required by law to disclose personal information to comply with a judicial proceeding, court order or legal process. Under no other circumstances will we share your information.

TRACKING INFORMATION
We continually analyze information such as Internet protocol (IP) addresses, browser type, and number of clicks to generally track user movement, analyze trends and gather broad demographic information. This information is used in aggregate to make sure you continue to find everything you're looking for at MarineSupplyDock.com. This information is not linked to personally identifiable users.

PROMOTIONS AND NEWSLETTERS
With your permission, we periodically send out notifications of new items or special promotions to our valued customers. In full compliance with all Can-Spam Act requirements, all communications clearly identify MarineSupplyDock.com as the sender and specify what we are promoting. Every communication also includes the ability to simply click on an unsubscribe link to opt-out of our mailing lists. It is not our intent or desire to send e-mail specials to anyone who does not wish to receive them.

SECURITY
Your personal information is protected offline, within our offices, as well as online. All MarineSupplyDock.com employees are kept up-to-date on our security and privacy practices.

UPDATING YOUR ACCOUNT INFORMATION
If your personal account information changes (name, address, phone, e-mail, postal address), you can easily update it by logging into "My Account" located at the top right of any page.

POLICY UPDATES
Protecting your privacy is a key priority at MarineSupplyDock.com. We may periodically make changes of this privacy policy to meet new or changing requirements and improve security measures. Please feel free to check back frequently and learn of any updates to this policy.

 

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